Mediation & conflict coaching
People are social beings!
And by being social, miscommunication, misunderstandings, arguments and conflicts are bound to happen. But this does not mean the end of the world or even an end to the relationship. This is where mediation comes to place.
Q: So what is mediation and what does a mediator do?
A: To qualify as one, a mediator is a third party who adheres to the rules of confidentiality, is neutral and does not take sides. More so, a mediator does not favor a specific outcome but is there to ensure all parties are heard. A mediator facilitates the communication process and allows the parties in conflict to work together for a solution that suits their interests.
The mediator might suggest meeting with each party individually to understand more about the nature of the conflict.
Both might be right
Q: What about Conflict Coaching?
A: It is a form of coaching that works with people on a one-on-one basis to improve the way they handle conflict. It is future oriented and focuses on the person’s conflict management goals.
One of the main differences between a mediator and a conflict coach is that the latter works with a client to solve core issues that triggered the conflict; whereas the mediator helps the parties reach a surface agreement. A coach can also act as a mediator and work with clients separately in between mediation sessions where both clients come together.
Conflict coaching helps you identify:
your conflict resolution method
your relationship patterns
how you act vs. react
your conscious level regarding conflict
Areas Where Conflict Coaching can help:
Corporate: increases productivity and team work, minimizes the damages that occurs with conflict.
Health and wellness: conflict affects the overall health. Coaching reduces unnecessary stress
Relationships: it’s effective in working with couples who are having difficulties in their relationship.
Personal: people will have insights into themselves and heir conflict style involvement in escalating a conflict